Frequently Asked Questions

Shut off the water source if possible, cut power to affected areas if it's safe to do so, remove valuables from standing water, and call us right away. The first 24-48 hours are critical for preventing mold growth.

We offer 24/7 emergency response and aim to have a crew on-site within hours of your call in the Boulder and Smyrna service areas.

Most policies cover sudden and accidental water damage, such as burst pipes or appliance failures. We document the damage thoroughly and work directly with your adjuster to help support your claim.

Most structures take 3-5 days to fully dry with professional equipment, though this varies based on the extent of water intrusion, materials affected, and humidity levels.

Musty odors, visible discoloration, and moisture readings above normal are common signs. Mold can begin growing within 24-48 hours of water exposure, which is why fast extraction and drying are so important.

Yes. Sewage cleanup requires special safety protocols, containment, and disinfection, which our trained technicians handle following industry health and safety standards.

In many cases, yes — especially for isolated water damage. For extensive damage, mold remediation, or fire restoration, we'll advise you on any temporary relocation needs.

We work with all major insurance carriers and can provide detailed documentation, photos, and moisture readings to support your claim.

We operate from two locations — Boulder, CO and Smyrna, GA — serving the surrounding communities in both regions. Contact your nearest office to confirm service availability.